SHIPPING & RETURNS

SHIPPING POLICY

All orders are processed within 5 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

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INTERNATIONAL SHIPPING

We do offer international shipping; shipping charges for your order will be calculated and displayed at checkout.

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Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your desination country. THE PINNED UP DOLL is not responsible for these charges if they are applied and are your responsibility  as the customer.

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RETURN POLICY

We do not accept returns

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In the event that your order arrives damaged in any way, please email us as soon as possible at thepinnedupdoll@gmail.com with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

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If you have any further questions, please do not hesitate to contact us at thepinnedupdoll@gmail.com.